The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Mexico – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
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Job description
PURPOSE OF FUNCTION
It’s about attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge.
PURPOSE OF THE JOB
I support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend at least 80% of my working tim on the floor, listening, acting, helping and supporting customers and co-workers.
RESPONSIBILITIES OF THE JOB
Customers
- I ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.
- I lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again.
- I always look at my store through the eyes of our customers and walk the
- store regularly. I have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input.
- I take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them. I encourage my colleagues to do the same.
- I know about the services offered in my store and use this knowledge to help customers.
- I ensure our customers have a great shopping experience at all times throughout the day.
Commercial
- I have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.
- I secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
- I am passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
- I know my top-selling products and 3 Aces and 1 King, and I ensure they are available and clearly communicated and displayed at all times.
- I work with my manager to actively contribute and support relevant marketing and in-store activities.
- I support my manager in implementing range changes in a simple and cost conscious way.
- During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
- I ensure my area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience.
- I use my local market awareness to give my manager input regarding range and pricing.
Business
- I contribute to making the IKEA store successful, high performing and capable of achieving sales growth.
- I work towards agreed goals and take appropriate action to ensure I meet them.
- I challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working.
People
- I work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
- I lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.
- I work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
- I take an active role in my team and co-operate when needed with colleagues in other parts of the store.
- I keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same.
Operations
- I ensure that the IKEA Quality and Food Safety Policies and routines are followed.
- I report any food incident, or potential incident, through CASY and inform my manager. I contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
- I ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
- I also work proactively to avoid bottlenecks and consistently improve customer satisfaction.
- I ensure the daily operational routines and actions set out by my manager for the area are implemented.
Qualification
Knowledge
Essential
- Experience of working in vibrant retail environment with proven track record.
- Experience of serving customers.
- Experience of working with an KPI-driven action plan.
- Medium English communication skills.
- MS Office literate.
Preferred
- IKEA sales experience and knowledge of IKEA merchandising techniques.
- Experience of supervising and working in a team.
- Experience of developing action plans.
- Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages.
Motivation
It is essential that I am motivated by the following:
- I am motivated and inspired by the IKEA values.
- I am sales-driven and passionate about food and people.
- I am service-minded and always keep the customer in focus.
- I am driven to meet and exceed my goals.
- I get as much out of helping my team achieve and develop as I do out of my own achievements.
- I am curious and eager to learn more in order to grow both the business and as a person. I share my knowledge with other colleagues.
- I enjoy working in a vibrant retail environment.
- I am interested in people’s everyday life at home and in home furnishings.
- I strive become a future leader within IKEA retail operations and am inspired by the IKEA leadership approach and IKEA core leadership capabilities:
- Develop the business and deliver results.
- Lead and develop people.
- Inspire and clarify.
- Create togetherness.
- Find better ways.
- Enable change.
Capabilities
- A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.
- Decision-making and problem-solving abilities with the drive to make things happen.
- Ability to prioritise and organise work.
- Takes responsibility and can delegate when necessary.
- Communicates well with others.
More Information
Please apply by July 20th, 2023.
